When it comes to getting to know your customers, how far is too far? How would you feel if one of your favorite stores knew that your wife, girlfriend or daughter was pregnant before you even had a clue? Whether you’re unsettled and unsurprised by this, Target found a way to predict not only if you’re pregnant, but also how far along you are in your pregnancy.
Target statistician Andrew Pole analyzed tons of information and ran multiple tests to figure out when a woman is expecting. He noticed women that were on the baby register were buying large amounts of unscented lotions and soaps, along with big bags of cotton balls. So, how did Pole discover that women who weren’t registered were also pregnant?
Target assigns every customer a guest ID tied to their credit card, name or email address. This ID keeps track of everything a customer has ever purchased from Target and demographic information they’ve gathered. When customers were buying large amounts of unscented lotion, soaps, etc., they would score high on the Target pregnancy scores. Soon these customers were receiving coupons in the mail for everything from maternity clothes to formula.
Pretty smart marketing, right? Some customers did not find this very amusing. One man came into a Target store yelling to see a manager because his high school daughter received coupons for baby clothes and cribs. The manager called the man a couple days later to apologize only to find the man was apologizing to him because he found out his daughter was due in August.
Target q
uickly discovered that, although legal, this method creeped out customers. The store then started to randomize the coupons sent to those they thought were expecting, placing a grill next to baby clothes, or wine glasses next to a crib. Target wanted to give off the impression that the coupons were accidental and not sent to customers because they received a high pregnancy score.
Where should Target draw the line? Many would argue that this is a big invasion of privacy; others would argue that this is a great marketing strategy. Should Target keep running these pregnancy scores or should they set some limits? Should there be an age limit to the customers they send coupons to? What side are you on? Let us know via Twitter or Facebook!

